Job Summary

• The IT Application Analyst will leverage a solid foundation of healthcare IT experience and knowledge in managing, administering and maintaining a wide range of computer applications and systems.  He/She must possess strong inter-personal and critical thinking skills to and will serve as the technical point of contact for both the system vendor and internal stakeholders.  The analyst is responsible for system maintenance, software update plans, troubleshooting, configuration and report writing.  He or she will focus on analyzing data flows for process improvement opportunities and optimizing the benefits of system features.  
• The IT Application Analyst will also be a critical participant in project planning, identifying when internal system engineering resources and/or vendor services are required to implement desired functions.  During project execution, he or she will develop training plans and lead training efforts to educate staff.  He/She will coordinate and plan integration of data between computer systems and may serve as the key subject matter expert for areas of responsibility.  He or she will communicate regularly with the vendor and manage open tickets and tasks.

Experience/Qualifications

• 2-4 years of experience in supporting healthcare IT systems and applications 
• Preferred:  At least 2 years of experience specifically supporting a wide range of Healthcare IT systems, both clinical and non-clinical. 
• Demonstrated standard knowledge of Microsoft Office products.
• Ability to work as a team player in a fast-paced, critical service delivery environment
• Strong communication skills to work with multiple disciplines and to understand staffing, resourcing and labor productivity demands in a hospital environment

Education

• Bachelor’s Degree or greater in any field

License/Certifications

• Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employment

Duties and Responsibilities

• Develop, document and execute system maintenance and configuration procedures.
• Research and recommend innovative, and where possible automated, approaches for system administration tasks.  Identify approaches that leverage hospital resources and provide economies of scale.
• In conjunction with vendor’s hosting and managed services, perform daily system monitoring, verifying the integrity and availability of server resources, systems and key processes.  As necessary, monitor system and application logs, and verify completion of scheduled jobs.
• Recommend process/customer service improvements, innovative solutions, policy changes. Use project management skills in delivering system benefits to the hospital.
• Develop reports and data extracts, uploads and downloads, as necessary to support data distribution including labor productivity, rosters, employee record maintenance, time and attendance logs, etc.
• Serve as department steward to support internal business intelligence/analytics initiatives for areas of responsibility.
• Provide support as assigned via the hospital IT help desk ticketing system.  Resolve incidents in a timely fashion and prioritize requests.  
• Investigate and troubleshoot issues as identified by department stakeholders. 
• Work with vendor to manage regular upgrades.  Configure and/or add new services as necessary.  Document relevant new features and distribute education to staff.
• Execute ongoing performance tuning, system upgrades, and resource optimization as required. 
• Update newly created positions, profiles, and labor distributions in systems.  Maintain staffing and scheduling settings to support labor productivity goals.
• Develop user procedures, guidelines and documentation. Train staff on new processes/functionality. Orient and train new system users; regularly sponsor re-training to support organizational time and attendance practices and staffing/scheduling requirements.  Work with hospital education team to identify and leverage additional training resources
• Perform special duties, tasks, or projects as required

Salary Range: $51.01 - $72.07 per hour

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